30-Days Refunds & Return

At walkinstick.co.uk, we want you to be satisfied with your purchase. This Returns & Refund Policy explains how returns, refunds, and exchanges are handled in a clear and transparent manner.

Returns Eligibility

You may request a return if:

  • The item is unused, undamaged, and in its original packaging
  • The return request is made within the allowed return window
  • Proof of purchase is provided

Return Window

  • Returns are accepted within 30 days of receiving your order.
Field Policy Detail
Return Window 30 Days from delivery date.
Return Method By Mail (Contact support@walkinstick.co.uk first).
Item Condition New/Unused in original packaging.
Restocking Fee No Fee 
Return Shipping Cost Customer Responsibility (unless item is damaged/incorrect).
Refund Processing 10 Business Days to original payment method.
Exchanges Not offered (Return and re-order).


Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (unless received damaged)
  • Items returned after the 30-day return period
  • Items without original packaging or missing components

Return Process

To start a return, please contact us at:

Include your order number and the reason for return. Once approved, return instructions will be provided.

Customers must not send items back without contacting us first.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or incorrect
  • If the return is due to our error, return shipping costs will be covered by us

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will review the issue and arrange a replacement or refund, as applicable.

Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be issued to the original payment method
  • Refund processing time: up to 10 days

You will be notified once your refund has been processed.

Exchanges

  • Exchanges are not offered

If you need a different item, color, or design, please return the original item (if eligible) and place a new order.

Partial Refunds

Partial refunds may be granted if:

  • The item is returned with missing parts
  • The item shows signs of use
  • The item is not in its original condition

Order Cancellations

  • Orders can only be cancelled before they are processed or shipped
  • Once an order has been dispatched, it cannot be cancelled and must follow the return process

Business Information & Contact Details

📧 support@walkinstick.co.uk
📞 +44 7868 757202

Business Address:
68 Moss Bank Crumpsall Manchester, M8 5AP
United Kingdom

Owned and operated by UK MART TRADERS LTD Under The Registration number: 13598029

Business Operating Hours and Days:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: Greenwich Mean Time (GMT)

🕒 Response Time: We respond within 1 business day.